Jakarta, goldensamoyed Indonesia
—
Airport
Hong Kong International (HKIA) has achieved the prestigious title of “World’s Leading Airport for Customer Experience” (
World’s Leading Airport for Customer Experience
) in the event
World Travel Awards
(WTA) 2025.
This victory marks the first time HKIA has won the title, while also beating 11 other competitors, including Singapore Changi Airport.
HKIA’s victory directly beat Changi Airport in Singapore, which is known as the holder of the World’s Best Airport title according to Skytrax.The previous year, this title was won by Muscat International Airport in Oman.
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World Travel Awards
(WTA), known as ”
Oscars of the travel industry
” since 1993, is an awards event that provides the highest recognition for the travel and tourism industry.
WTA winners are determined based on votes from travel industry professionals and the general public.HKIA’s success proves that the airport has succeeded in providing satisfactory operational facilities and services for visitors and passengers.
As the only international airport in Hong Kong, HKIA has an area of 1,900 hectares and has been operating since 1998. This airport connects Hong Kong with 220 destinations via 120 airlines.Last year, HKIA served 39.5 million passengers.
This victory cannot be separated from the efforts of Hong Kong International Airport which continues to improve its services and infrastructure, such as expanding Terminal 2.
Terminal 2’s departure hall is planned to begin operations in March 2026, which will gradually accommodate around 15 airlines, the Hong Kong Airport Authority reported.
Then there is the Free City Tour launched by HKIA, a free city tour program for travelers who are in transit for more than seven hours.This program aims to attract 5.5 million passengers per year.
This improvement in facilities and services significantly improves the customer experience, thereby outperforming Changi Airport.
Meanwhile, Changi Airport has recently faced a number of complaints regarding baggage handling services which were considered slow, adding to the list of challenges for Singapore’s airport amidst global competition.
(ana/wiw)
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